Frequently Asked Questions
LuxeEarArt is a handmade jewellery brand based in Sagar, Madhya Pradesh, India. We specialise in unique, lightweight, and skin-friendly earrings, necklaces, and combo sets ā all crafted with love by our artisans.
Yes! Every piece is hand-crafted by skilled artisans. Because of this, minor variations in colour, size, or texture are natural and make each piece truly one-of-a-kind.
Absolutely. All our jewellery is made with skin-friendly, hypoallergenic materials. We recommend removing jewellery before bathing or swimming to maintain quality.
Browse our shop, select the products you love, add them to your cart, and proceed to checkout. Fill in your shipping details and choose a payment method to place your order. You'll receive an order confirmation email immediately.
Orders can be modified or cancelled within 12 hours of placement. After that, we begin processing and cancellation may not be possible. Please contact us at luxeearart@gmail.com as soon as possible.
Yes, you'll receive an order confirmation via email and SMS as soon as your order is successfully placed. You can also view all your orders under the "My Orders" section of your profile.
Yes! We do accept bulk orders for weddings, corporate gifting, and reselling. Please reach out to us at luxeearart@gmail.com with your requirements for a special quote.
After dispatch, delivery typically takes 2ā4 business days for metro cities and 5ā7 business days for Tier-2/3 cities. You'll receive a tracking link once your order ships.
Yes! We offer FREE shipping on all orders above ā¹999. A flat shipping fee of ā¹39 is applicable for orders below this amount.
Once your order is shipped, you'll receive a tracking ID via email/SMS. You can track it from the "My Orders" section in your profile or on the courier partner's website using the AWB number.
Currently, we only deliver within India. We are working on international shipping and will announce it soon. Stay tuned!
We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), and Net Banking.
Yes, absolutely. All payments are processed through PCI-DSS compliant payment gateways with SSL encryption. We never store your card details on our servers.
Currently, COD is not available. We only accept prepaid orders via UPI, cards, and net banking for now.
We accept returns within 7 days of delivery only for defective or damaged products. Products must be unused and in original packaging. Customised or personalised items are non-returnable.
Email us at luxeearart@gmail.com with your order ID, reason for return, and photos of the product within 7 days of delivery. Our team will guide you through the return process.
Once we receive and inspect the returned product, refunds are processed within 5ā7 business days to your original payment method. You'll receive a confirmation email once the refund is initiated.
To keep your jewellery looking its best: ā¢ Store in a cool, dry place ā¢ Avoid contact with water, perfume, or chemicals ā¢ Use a soft cloth to clean ā¢ Remove before sleeping or exercising
Yes! We love creating custom pieces. Reach out to us on Instagram (@luxeearart) or via email at luxeearart@gmail.com with your idea and we'll get back to you with details.
